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📄 Legal

Terms of Service

Rules and guidelines for using the Voixt AI platform.

Last updated: October 8, 2026

These Terms of Service ("Terms") govern your use of Voixt AI, a product by Gothi Tech LLP ("we," "us," or "our"). By accessing or using our platform, you agree to these Terms and our Privacy Policy.

1. Description of Service

The Service provides access to a customizable, agent-based AI platform ("Agentic AI") for business users. It processes your user-provided content (“Content”) using Retrieval-Augmented Generation (RAG) and outputs AI-generated responses (“Output”).

It also lets businesses run their WhatsApp, Facebook Messenger and Instagram conversations and comments, lead-ad leads, lead boards, broadcasts, automations and online shop, using Meta's platform on the business's behalf (see section 8A).

The Service integrates with external AI APIs including:

These models are accessed via company-controlled API keys and are used strictly for inference, not training. The Service is hosted on Amazon Web Services (AWS) and other secure third-party platforms.

2. User Accounts

  • You must register an account to use the Service, either directly or via third-party authentication providers such as Google or Microsoft.
  • You must provide accurate and up-to-date information.
  • You are responsible for safeguarding your account credentials.
  • Notify us immediately at support@voixt.ai of unauthorized use.

3. Subscriptions, Payments, and Free Trial

  • Free Trial: We offer a 14-day free trial on the Starter and Growth plans. Payment information is required upfront. Professional, Business and Enterprise subscriptions begin as paid subscriptions.
  • Automatic Billing: Where a trial applies, your account is automatically converted to a paid plan after 14 days unless canceled.
  • Subscription Plans: Monthly or annual billing. Details available on our Pricing Page.
  • Indian Rupee (INR - ₹) Localized Billing: For users in India, all transaction amounts, subscription plans, and top-up credits are displayed, calculated, and processed in Indian Rupees (INR) through certified localized gateways, subject to applicable Indian taxes (GST).
  • WhatsApp Business API & Usage Charges: Automated conversations, bulk broadcasting, and template-based messaging via WhatsApp are subject to WhatsApp and Meta’s official messaging fees and rules. You are responsible for configuring compliant templates and keeping your WhatsApp Business Account in good standing with Meta, including business verification where Meta requires it.
  • Cancellations: Cancel any time via your account settings. Access remains until the billing cycle ends. See our Cancellation & Refund Policy for the full procedure, timelines and grievance-redressal route.
  • Refunds: Fees are non-refundable unless legally required or explicitly stated otherwise by us. Our Cancellation & Refund Policy sets out where we have expressly stated otherwise — including the 30-day money-back guarantee on your first payment — and governs in the event of any conflict with this section.

4. User Content and Ownership

a. Your Content

You retain full ownership of all data and content you upload or submit.

b. License to Operate

You grant us a limited, non-exclusive, royalty-free license to process and store your content only for delivering the AI services you explicitly request.

c. AI-Generated Output

  • You own the Output generated based on your content. However:
  • You are solely responsible for how the Output is used.
  • Output may be inaccurate, incomplete, or objectionable, and should be reviewed before use.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Upload or generate unlawful, harmful, harassing, infringing, or misleading content
  • Violate the WhatsApp Business Messaging Policy, Meta Commerce Policies or Meta Advertising Standards, or send unsolicited messages (see section 8A)
  • Utilize non-compliant or spoofed phone numbers, or bypass Indian regulatory guidelines concerning commercial telecommunications
  • Engage in fraud, abuse, or misleading practices
  • Spread malware, viruses, or malicious software
  • Reverse-engineer or tamper with the Service
  • Infringe upon any third-party intellectual property

We reserve the right to suspend or terminate your account without notice if you violate these rules.

6. Intellectual Property

The platform, UI, backend logic, and all branding associated with Voixt AI are the intellectual property of Gothi Tech LLP. You may not copy, use, or represent them without express written permission.

7. Third-Party Services and AI APIs

We use third-party APIs and services including:

We are not responsible for outages or failures of these services. By using our platform, you acknowledge these dependencies.

Additionally:

  • No user data is shared with these third-party AI services for training purposes.
  • Google user data, if connected via OAuth, is used only with user consent and never used to train AI models.
  • All integrations comply with Google's Limited Use Policy.

8. Google Drive & OAuth Integrations

  • We request only the minimum required scopes (drive.file, openid, profile, email).
  • Your data is accessed only for the files/folders you explicitly select.
  • We do not access, store, or view any other files in your Drive.
  • We do not train our AI systems on any content derived from your Google account.
  • You can revoke access anytime from your account or Google Security settings.

8A. Facebook, Instagram and WhatsApp (Meta)

a. Connecting your Meta accounts

  • You may connect only the Pages, Instagram accounts, WhatsApp Business Accounts, phone numbers, catalogues, ad accounts and business portfolios that you own or are authorised to manage, and you confirm that the person who connects them has that authority.
  • By connecting them you instruct us to use Meta's platform on your behalf to provide the features you switch on. We use the data Meta gives us only for you and at your direction, never for our own purposes or for another customer.

b. Meta's terms apply to you

Your use of these features is also governed by Meta's terms, which you agree to follow, including as they apply to you: the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the Meta Commerce Policies, the Meta Advertising Standards and the Community Standards, and, if you use our advertising features, the Meta Terms, Custom Audience Terms, Lead Ads Terms and Business Tools Terms. Where these Terms and Meta's terms conflict on your use of Meta's platform, Meta's terms prevail.

c. Your customers' data

  • For the personal data of your customers and contacts that you handle through Voixt, you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (and the controller under any other law that applies), and we are your Data Processor. We process it only on your instructions, as described in our Privacy Policy.
  • You are responsible for telling your customers clearly how you use their data, publishing your own privacy policy, and having a lawful basis for that use — including their consent where the law requires it, and their opt-in before you message them on WhatsApp.
  • You must not use Voixt to ask for or send full payment card numbers, bank account numbers, government ID numbers or other sensitive identifiers over messaging, or to collect children's data without the consent the law requires.

d. How you may use Meta features

You must not use Voixt's Meta features to:

  • message people who have not opted in to hear from you;
  • sell or promote anything Meta's Commerce Policies or Advertising Standards prohibit;
  • discriminate against people, decide their eligibility for housing, employment, insurance, education, credit or government benefits, or carry out surveillance;
  • try to identify people from hashed or anonymised data; or
  • offer a general-purpose AI assistant or chatbot on WhatsApp, which WhatsApp does not permit. AI agents on Voixt are for answering your own customers about your own business.

If you use AI agents or other automation to answer people, you must give them a prompt and clear way to reach a person in your business, and you remain responsible for what your agents send.

e. Advertising features

  • If you use Voixt's Meta advertising features, you instruct Voixt to act on your behalf with your connected Meta assets — to create audiences, lead forms and conversion events, and to create and manage your campaigns, ad sets and ads — as described in our Privacy Policy.
  • You confirm that you have all permissions and have given all notices required by law to use your contacts' and leads' data for advertising, including creating Custom Audiences, and that you accept and comply with Meta's Terms, Advertising Standards, Custom Audience Terms and Lead Ads Terms (see section 8A(b)).
  • You are responsible for your ads, their content, targeting and spend. Ad spend is billed by Meta directly to your Meta ad account; Voixt does not charge it or hold it.

f. Meta is an independent third party

  • Meta is not a party to these Terms and we do not control it. Meta may review, limit, suspend or ban your Pages, accounts, phone numbers, templates or ad accounts, change its prices, features or rules, or withdraw our access, and features may stop working as a result. We are not liable for Meta's actions. Meta's messaging charges and your ad spend are billed by Meta to you.
  • We may suspend your Meta features, or delete data received from Meta, if Meta requires us to, if Meta tells us your use breaks its terms, or if your use puts our access to Meta's platform at risk.
  • When you disconnect an account, we stop receiving data from it; what happens to data already in your workspace is set out in our Data Deletion Instructions.

9. Termination

  • You may terminate your account at any time by canceling your subscription and discontinuing the Service.
  • We reserve the right to terminate or suspend access at our discretion, with or without notice, including due to violations of these Terms.

10. Disclaimer of Warranties

  • THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”.
  • WE DO NOT GUARANTEE:
    • UNINTERRUPTED OR ERROR-FREE OPERATION
    • THAT AI OUTPUTS ARE FACTUAL, COMPLETE, OR NON-BIASED
    • THAT INTEGRATIONS WITH THIRD-PARTY SERVICES WILL ALWAYS FUNCTION
  • You use the Service at your own risk.

11. Limitation of Liability

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOIXT AI (GOTHI TECH LLP) WILL NOT BE LIABLE FOR:
    • INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
    • LOSS OF PROFITS, DATA, REPUTATION, OR GOODWILL
  • OUR TOTAL LIABILITY IN ANY CASE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE LAST 6 MONTHS.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. All disputes will be handled exclusively in the courts of Ahmedabad, Gujarat, India.

13. Changes to Terms

  • We may modify these Terms from time to time.
  • We will notify you of material changes via:
    • Website announcement
    • Updated "Last Updated" date
  • Continued use of the Service after updates means acceptance of the revised Terms.

14. Contact Information

For any legal or privacy questions, contact:

Voixt AI, a product of Gothi Tech LLP
Registered office: 1214-1215, Shaligram Arcade, Nr. Bopal-Ambli T-Junction, S.P. Ring Road, South Bopal, Ahmedabad, Gujarat, India – 380058
Email: support@voixt.ai (support) · sales@voixt.ai (sales)
Business hours: Monday – Friday, 9:30 AM – 6:30 PM IST

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